We are looking for a Business Communications & Support Interns to join our Mumbai team.

Responsibilities :

• Aid in the service desk functions, answering the general support email, chat & phone requests and provide support solutions.
• Apply problem solving skills and knowledge of company software (BhittaCMS) & services (development, hosting, streaming) to perform client support.
• Gather client as well as product requirements.
• Delegate tasks & requests to respective company departments.
• Prepare manuals.
• Provide dashboard training to customers.
• Maintain meeting minutes.

Requirement :

• Bachelor Degree, in progress; pursuing a degree in BBA, BBM, BBS or BIM.
• Great written and verbal communication skills.
• Ability to analyze issues and use judgment to make decisions.
• Strong customer service and interpersonal skills.
• Capacity to work well with groups and as an individual.
• Possess positive attitude with an ability to learn new technologies.
• Creative problem solving skills.
• Flexible along with the ability to operate within a fast-moving environment.
• Demonstrate practical experiences.

Interested Business Communications & Support Interns can apply with cover letter and updated CV to career@initiativeitsolutions.com.